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What if I am travelling when the stolen identity event takes place?Agents will begin the investigation and restoration process while assisting you with the replacement of any travel documents that may have been lost, stolen or compromised.
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What if English is not my first language?Services are available in all Provinces and Territories in any language.
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What are the best practices to prepare and protect against identity theft?Never give out personal or financial information over the phone or in an email Use anti-spyware software on your computer Properly shred personal and financial documents Consistently review your financial statements and immediately report any inaccuracies Request & review a copy of your credit report from each of the credit bureaus Become familiar with privacy settings on all social media accounts Become a Member to gain access to a more comprehensive list of identity theft best practices
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What is Identity Theft?Identity theft refers to the preparatory stage of acquiring and collecting someone else’s personal information for criminal purposes. As of January 8. 2010, Senate Bill S-4 became law, making it illegal to possess another person’s identity information for criminal purposes
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How long does restoration take?Timelines vary case by case on breach severity and depth. A low level breach may be resolved in 2-5 weeks whereas a very comprehensive breach could take up to 6 months to resolve.
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How do I open a claim?Please call our toll-free phone number at 1 833-840-1010
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What if I require assistance outside of business hours?Assistance is available 24 hours a day, seven days per week.
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How will I know when the issue is resolved?Certified fraud examiners will keep you informed and educated throughout the restoration process and inform you when all work is complete. No case is closed until the victim certifies that they are satisfied that the issue has been completely resolved.
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What should I do if I suspect that I may be a victim?Immediately call the toll free number provided in your Certificate of Coverage.
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What is Identity Fraud?Identity fraud is the actual deceptive use of the identity information of another person (living or dead) in connection with various frauds including, for example, personating another person and the misuse of debit card or credit card data.
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What are the qualifications of the assistance professionals?Identity Restoration professionals are certified and overseen by Bar Associated staff lawyers.
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