Updated: April 19, 2018
INTRODUCTION
Welcome to dragonfly id. The Terms of Use contains the terms and conditions upon which you may purchase identity restoration services through our website www.dragonflyid.ca (hereafter “Site”).
Membership is valid for Canadian residents only. A Member shall mean the primary individual named on the Certificate of Coverage and family members living within the same household.
The Membership period will begin after the initial payment is successfully received by dragonfly id through the Site to effect immediate coverage of the Service Benefits. Membership will continue on a month to month term until such time that either i) the Member cancels membership (further explained in the section “Membership Termination”) or ii) Membership is cancelled due to failure of payment (further explained in the section “Payment Terms”).
To enroll as a Member, dragonfly id will charge the membership fee to the credit card provided at time of enrollment. Membership automatically renews monthly. Each monthly renewal fee shall be charged to the credit card on file at the prevailing membership rate. By submitting credit card information, the card holder hereby agrees to authorize dragonfly id to charge the credit card, as applicable, within thirty (30) days of initial credit card authorization and thereafter automatically within thirty (30) days after each renewal date.
As the Members credit card nears the cards expiry date, the Member consents dragonfly id to notify the Member via email to update credit card information at 60 days prior and again 30 days prior to the credit card’s expiry date. Members can update their credit card information through the Members portal of the Site under “My Account”. Should the credit card fail to authorize at time of renewal date, the Member will be notified via email and the Service Benefits of Membership will be cancelled for non-payment. In event of cancellation due to failure of payment, the Member agrees that dragonfly id will not be liable to the Member or any third party for termination of membership or access to the Members portal of the Site.
Membership may be cancelled at any time and may be facilitated by the Member through the Members portal under "My Account”. Cancellation requests can be submitted up to 11:00pm on the day prior to the Renewal Date and the credit card will not be charged for subsequent months. Cancellation requests received in the middle of a monthly term will result in cancellation of coverage effective midnight of the day prior to the Renewal Date. In these instances, the Member will not be entitled to receive a pro-rata refund. Service Benefits will remain in effect until midnight of the day prior to Renewal Date.
Should a Member, suspect a breach of their personal identity, become a victim of identity theft, or have questions about the security of their personal information during the term of coverage, the Member has access to Identity Restoration Professionals that will answer any questions or provide identity restoration services to all matters related to an identity theft event, and will remain engaged until the Member’s identity has been restored.
A Member will have 24/7 access to multilingual Agents to assist should they:
In the event a Member’s personal identity has been compromised, the Member, at the time of the event, may exercise any of the following personal identity restoration options:
To make an inquiry or to make a claim for a personal identity theft event, the Member must call the toll-free number on the Certificate of Coverage, and make available the following documents:
